How to place an order
We accept orders using the following methods:
Online: Our online catalog and ordering system can be used to search our full menu of available reference standards. Select your desired reference standards and add them to the shopping basket. Your order can be submitted instantly using credit card, telephone ordering or a purchase order number as the preferred payment method.
Offline: If you prefer to send us orders outside our online ordering system, please see the Contact Us page for telephone, fax, and email details in order to place an order. We recommend that you use our online system to identify the products you require and their respective “HD” product codes. To order offline we will require the following information:
- Product code(s) of the item(s) you wish to order (e.g. "HD123")
- Your name, email address, title and organization
- Shipping address and billing address with contact names
- Purchase Order Number if you have one
- Telephone number
- VAT Number (European Countries only)
Is the product in stock?
All products visible in the online ordering system are in stock and available.
Why should you use our online ordering system?
Speed: Our online ordering system has been designed to allow us to receive the information we need to process your order more rapidly
Immediate confirmation: Upon receipt of the order you will receive a confirmatory email detailing your order for your records and so that you can Contact us should there be any errors
Fast and easy re-ordering: Your details are stored for future purchases. Just log in and your personal information will be pre-loaded.
Easy access to discounts: Price plan discounts are available on your online account and will provide preferential product pricing. Please Contact us for more information on our pricing plans.
Do you charge VAT?
Our prices are exclusive of VAT and VAT only applies to customers in the European Union (EU). If you are based in the UK and are VAT exempt, a copy of your VAT exemption certificate must be provided with your order (fax or email).